• Report the loss or theft to the competent authorities (National Security, Royal Gendarmerie, police station).
• Submit your loss or theft declaration to the Wafacash agency where you purchased your Floussy card to confirm your loss or theft declaration.
• To recover your money, simply present your loss declaration and your identification to establish cancellation. You can then purchase a new Floussy card at any time.
• The remaining balance on your lost or stolen card can be transferred to a new Floussy card after deducting the fees for a new subscription or, if you prefer, you can withdraw your money in cash.

Good practices :

• Your card's PIN is personal and confidential, and must never be shared.